Except in my experience, they want you to power cycle and look for lights while you are on the phone and while they watch. I don't want to wait til I get to work to chat with them about my home Internet problem. Made me sort of cross over to thinking of what you would do if your only phone line was Skype or Vonage and your Internet goes down. I doubt this is the case in very many situations, but surely someone has this setup and no cell or home phone. Talk about a Catch-22.

Now that I wake up and think about it, you work from home, so both your lines are in the same place. For most of us, this is not true, but I see where you are coming from.

Briand

From: Monty J. Harder
Sent: Thursday, July 05, 2007 8:38 AM

Consider the scenario of your home Internet connection being down, but your work connection remains functional. You use the latter to converse with the helpful tech support people about your home problem (Yes, I rebooted. Yes, I checked the cables. Yes, the cable modem is plugged into the power...Oh, there's a problem in my neighborhood, and you expect it fixed today? Thanks!).

On 7/5/07, Kelsay, Brian - Kansas City, MO wrote:

Exactly. When mine is down, it is all the way down.

BillyCrook wrote:
Indeed, the far more perplexing oversight is how Time Warner thought it would be a bright idea to offer support for your Internet connection, OVER THE INTERNET.